Video Transcript
Hello, and welcome to Pin Oak Press, a student-produced journalism program here at Pin Oak Middle School, HISD’s premier foreign language magnet. I’m Lorelei Niggli, and today we’re bringing you a feature story on one of the newest additions to our school staff, Mr. Anuar Rodriguez.
We had the chance to interview our newly hired IT Customer Representative to learn more about him and his role here at Pin Oak. Let’s take a look!
Mr. Rodriguez: My name is Anuar Rodriguez, and I am the IT Customer Representative here at Pin Oak Middle School.
Technology has been my passion since I was a kid. When I saw the opening at Pin Oak Middle School for a technology position, I knew it was a great opportunity for me to expand my knowledge and skills.
A typical day as the IT Customer Representative involves ensuring that students bring their devices to school fully charged. If a student forgets to charge their device the night before, they’re always welcome to come to the Student Success table to request a daily loaner or borrow a charger.
I believe it’s essential to make sure every computer is up and running every single day. I attended Houston Community College, where I learned the basics of technology, including how to power wash devices, run diagnostics, and assess damage such as liquid spills or physical impacts.
One of the most common issues I encounter here at Pin Oak involves keyboards and screens. To avoid problems like keys coming loose or breaking, students should avoid pressing the keys too hard—whether they’re typing, playing games, or working on assignments. Treating your device gently is key to preventing damage.
So far on this campus, I haven’t seen any major damages, just small issues like screens coming loose or keys not working properly. These issues are often caused by software glitches or by students pressing the keys too hard, which can break the mechanisms beneath the keyboard.
Regarding screens, it’s important to handle your device with care. I’ve noticed that some students throw their backpacks on the floor, especially during lunch. Since the computers don’t have protective cases this year, this can cause screens and keyboards to break. Be mindful of what’s in your backpack and avoid dropping it to prevent damage.
If a student has a problem, they’re welcome to email me. My contact information is available on Canvas, the school website, and the PowerUp portal. Students can also stop by my office during the day or visit me at the Student Success table in the mornings or during dismissal.
Thank you, Mr. Rodriguez, for your time and for allowing multiple journalism students to film you in action. It was a pleasure learning more about your role and how you’re helping our campus.
That’s all for today, Chargers. Thanks for watching!
Pin Oak Press 